CVS Pharmacy at 751 Alta Mere Drive, Fort Worth

Reviews

• Ashley Quattrochi

  Feb 01, 2018
  ★ ☆ ☆ ☆ ☆
  I called to check on a prescription that my doctor sent in on the 10th, it is now the 15th and I still hadn't heard if my prescription was ready. The lady who answered the phone sounded put out that I even called the second she answered. I told her I needed to check on my prescription and gave her my information. She asked "which prescription?" I was calling about. I informed her I only had one. There was a long pause, then she said "Oh?." Realizing she wasn't going to tell me anything else I asked if it was ready and she said "ummmmm, no." Another long pause. I finally asked when it would be ready (trying to get information out of her was like pulling teeth), over a minute later she said "it requires authorization I guess?". I asked her what that meant? Was that from my insurance company? She said it was required from my doctor, which I find odd since he is the one that sent the prescription in. The request was sent directly to the pharmacy from his office, this isn't a prescription I hand carried in and it's not for narcotics of any kind, it's for diabetes medication. I asked when it would be ready as it's a prescription I must take once a week and I needed to pick it up today. She replied, "I don't know? I guess I can call your doctor and try to see if he'll approve it and then maybe someone can call you back." "Maybe someone can call you back"? "I guess I can call your doctor"? Does she even work there? I've never heard so many "I don't know", "maybe" and "I guess" in one conversation with someone who I trust to fill my prescriptions and I've certainly never worked so hard to get information about my medications from a pharmacy that has had my prescription for 5 days and I use this pharmacy for all of my prescriptions, haven't used anyone else in 3 years. It's really not that hard. She doesn't even have to count pills...it's a pre-filled shot. I'll be finding a new pharmacy. Someone who has that hard of a time answering phone calls and questions should not be left unsupervised around medications.

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